Frequently Asked Questions

The DC/AV cable can be purchased for $12 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

Please note to contact:

In Canada call -> 1-800-968-9853

In USA call our remote support distributor -> 1 (800) 736-6837

Please note to contact:

In Canada call -> 1-800-968-9853

In USA call our remote support distributor -> 1 (800) 736-6837

Please note to contact:

In Canada call -> 1-800-968-9853

In USA call our remote support distributor -> 1 (800) 736-6837

The AV cable can be purchased for $7 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

Please note to contact:

In Canada call -> 1-800-968-9853

In USA call our remote support distributor -> 1 (800) 736-6837

Please note to contact:

In Canada call -> 1-800-968-9853

In USA call our remote support distributor -> 1 (800) 736-6837

To format the MP3 drive, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Plug the MP3 in USB plug and the computer will detect a new removable drive (untitled). Then click once to highlight the drive. On the top menu choose: special –> erase disk –> rename it (optional) –> click on erase. Once done, the formatting is complete.

To upload music/photo/video files onto your player, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Plug the MP3 player into the USB port on your computer. Then, go into the folder that contains the music files you wish to upload. Click or highlight on the files. RIGHT CLICK and “Send to Removable Disk E” (or F depending on how many drives are on your computer). OR you can also drag your music files from the folder and drop them into the “Removable Disk”. In some models, you need to create a folder on the player and name it MVIDEO for storing the video files.

To format the MP3 drive, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Double click on “My Computer”. Right click on “removable drive” (it is the MP3 drive). Right click and navigate to “Format”. Under the “File System” select “FAT” or “FAT32”. Left click on “Start” to reformat your player.

Recording Time per 128MB depends on the sampling rate, a higher recording sampling frequency brings better recording quality, but takes more memory space. Below is the recording time with different sampling rate: 8000 Hz — 8 hours ; 11025 Hz— 5.8 hours ; 16000 Hz—4 hours ; 22050 Hz—-2.9 hours ; 32000 Hz—-2 hours. If the memory capacity is bigger, the recording time will be longer, for example, 256MB has maximum 16 hours recording time.

Replacement USB cable can be purchased for $7 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario, M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

Please note to contact:

In Canada call -> 1-800-968-9853

In USA call our remote support distributor -> 1 (800) 736-6837

Your Curtis MP3 player is coming preformatted from the factory in FAT16. Although the max FAT16 file/folder limit is 512 for the root directory, long file names can reduce the number of available files and folders in the root folder. (Such is the case with MP3 song titles) This is due to a Windows FAT16 formatting limitation. SOLUTION: REFORMAT THE MP3 FILE SYSTEM IN FAT32. This should theoretically increase the maximum number of files/folders to 65,536 and thereby eliminate this type of problem.

You need to have an active Wi-Fi connection for the Tablet to connect to internet.

Please note to contact:

In Canada call -> 1-800-968-9853

In USA call our remote support distributor -> 1 (800) 736-6837

You may increase the volume level by performing a simple software upgrade. Click on the following link to download the software and the upgrading procedure http://www.curtisint.com/html/custservice/manuals/PRO_PLED5529A-B_SW.UPDATE.ZIP

The warranty period begins immediately after the date of purchase, check your manual, if your unit is covered for 1 year (365 days) then please contact support@curtiscs.com to begin the warranty process. If your unit is covered for 90 days, unfortunately the warranty period has expired. We strongly encourage everyone to test all units immediately when you bring them home to avoid disappointment.

No, we require a proof of purchase to verify date of purchase and that the product was sold by a reputable dealer. If you purchased the product online you should be able to download a receipt through your account. If you purchased the item in the store many retail stores can reprint your receipt upon request.

A proof of purchase is required, please reach out to the gift giver they may have the receipt or have access to a copy.

Please see the link for the Quick Start Guide