When used under normal operating conditions, as outlined by the manufacturer in your user manual, your PROSCAN product is warranted to be free from manufacturer’s defects in material and workmanship
Please note, the warranty period begins at the date of purchase. It is important to keep your receipt in a safe place as it is required to verify date and place of purchase. If you intend to give the item as a gift or if you are not planning to use the product right away we encourage you to open and test the unit when you bring it home.
Physical damage is not considered to be a defect and not covered under warranty. If you discover your unit is damaged when you bring it home, we encourage you to return it to the place of purchase for exchange or refund.
If you have any questions about the care and use of your product, please check out our FAQ and troubleshooting page. For your convenience, you may download an electronic version of your user manual by clicking here. If you are unable to find what you need, please contact our Customer Support Team (contact information is located at the bottom of the page).
Please review all information on this page before starting your claim
In the event your product is not functioning as promised, or you require technical support, please contact our Customer Support Team for assistance:
(US and Canada)
By Phone: 1-800-968-9853 (from 8am to 12am Eastern Time, 7 days a week)
Please be aware that the following information MUST be provided in order that we validate that your item is still covered under Manufacturer Warranty.
•Model Number (back of your unit)
•Serial Number (back of your unit)
•Date of Purchase (you will be required to submit your bill of sale before we can proceed with your warranty claim).
Once your information has been verified, our agent will provide you with a case file number (CF number). You will receive an email from our warranty team within 48 business hours with next steps.
For faster service, we encourage you to click on the link above to begin your warranty claim, or email our support team directly, once we have all of the information we can provide a speedier resolution.
Please attach clear and readable pictures of the following:
•Bill of sale (showing purchase date and store name)
•Front of the unit, showing all edges (for TV’s, the unit must be turned on)
•Rear of the unit, showing all edges
•Model and serial numbers (in most cases the serial number can be found on the back of the unit; occasionally it may be located on the outside of the box)
•If possible, a picture or video of the defect/issue.
Please include your Full Name, Address, including City, State/Province and Zip/Postal Code as well as a phone number where you can be reached.
You will receive a response from our Warranty Team in 48 to 72 business hours, (Hours: Mon-Fri 9:00am-6pm ET). You will be provided a decision at this time whether your unit meet the criteria for manufacturer’s defect and next steps.
Have you already filed a claim and require assistance? Please contact firstname.lastname@example.org, please include the reference number you were provided when you filed your claim. If you do not have a reference number, please provide as much detail as possible in order that me may better assist you. We will respond within 48 business hours, Monday to Friday between 8:00am and 4:00pm ET.
Curtis International Ltd. reserves the right to repair or replace the part(s) which have become defective at their discretion. It may take up to 20 business days to fully review and make a decision on your claim.
We understand that some customers prefer to use regular mail; if you wish to mail your warranty request, please send to Curtis International on Beckett Drive (full address below).
Curtis International Ltd.
7045 Beckett Drive, Unit 15
Canada, L5S 2A3
Attn: Customer Service
Please make sure to include your CF (items without the CF# may be rejected), a complete name and mailing address (including phone number), copy of bill of sale and a detailed description of the symptoms noted with your product.