All Dual Screen Portable DVD Players

Where can I purchase a DC/AV cable, the one which connects the master screen with the slave?

The DC/AV cable can be purchased for $12 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

All DVD Players

Where can I purchase a replacement remote control for my unit?

Replacement remote control can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

All Portable DVD Player

Where can I purchase an AC adaptor for my DVD Player?

Replacement AC/DC adaptor (Wall charger) can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and the model number of the AC adaptor. Every AC adaptor has a model number which can be seen on its label.

All Portable DVD Players

Where can I purchase a replacement DVD battery?

Replacement DVD battery can be purchased for $25 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of your unit and part required.

All Portable DVD Players

What is the correct procedure to remove the waste battery from the DVD player?

Please follow the instructions as below to remove the waste battery from the portable DVD player: A) Pull out the screws on the bottom cover using a screwdriver to unpack the unit. B) Pull out the screws on the main circuit board to unpack the board. Now the battery can be seen. C) Cut the battery connections one by one using a plier and separate the battery from the unit. NOTE: Insulate each cable by insulating tape before disposing of the battery. To view a diagram of the procedure click on the following link: http://www.curtisint.com/html/custservice/manuals/DVD_BATTERY.pdf

All Portable DVD Players

Where can I purchase a AV cable for my DVD player?

The AV cable can be purchased for $7 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

All Portable DVD Players

Where can I purchase a Car adaptor for my DVD player?

The Car adaptor can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

All Portable DVD Players

Where can I purchase an AC/DC adaptor for my DVD player?

The AC/DC adaptor (Wall charger) can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and the model number of the AC adaptor. Every AC adaptor has a model number which can be seen on its label.

All Portable DVD Players

Where can I purchase a Remote control for my DVD player?

The Remote control can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

All Portable MP3 Players

How do I format MP3 on MAC computer?

To format the MP3 drive, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Plug the MP3 in USB plug and the computer will detect a new removable drive (untitled). Then click once to highlight the drive. On the top menu choose: special –> erase disk –> rename it (optional) –> click on erase. Once done, the formatting is complete.

All Portable MP3 Players

How do I upload files from my computer to my MP3?

To upload music/photo/video files onto your player, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Plug the MP3 player into the USB port on your computer. Then, go into the folder that contains the music files you wish to upload. Click or highlight on the files. RIGHT CLICK and “Send to Removable Disk E” (or F depending on how many drives are on your computer). OR you can also drag your music files from the folder and drop them into the “Removable Disk”. In some models, you need to create a folder on the player and name it MVIDEO for storing the video files.

All Portable MP3 Players

How do I format MP3 on Win2k/XP computer?

To format the MP3 drive, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Double click on “My Computer”. Right click on “removable drive” (it is the MP3 drive). Right click and navigate to “Format”. Under the “File System” select “FAT” or “FAT32”. Left click on “Start” to reformat your player.

All Portable MP3 Players

What is the maximum voice recording time on my MP3 player?

Recording Time per 128MB depends on the sampling rate, a higher recording sampling frequency brings better recording quality, but takes more memory space. Below is the recording time with different sampling rate: 8000 Hz — 8 hours ; 11025 Hz— 5.8 hours ; 16000 Hz—4 hours ; 22050 Hz—-2.9 hours ; 32000 Hz—-2 hours. If the memory capacity is bigger, the recording time will be longer, for example, 256MB has maximum 16 hours recording time.

All Portable MP3 Players

Where can I purchase a USB cable for my MP3 player?

Replacement USB cable can be purchased for $7 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario, M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

All Portable MP3 Players

Where can I purchase a USB charger for my MP3 player?

USB charger can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario, M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

All Portable MP3 Players

Why can’t I use all the memory in my MP3 player?

Your Curtis MP3 player is coming preformatted from the factory in FAT16. Although the max FAT16 file/folder limit is 512 for the root directory, long file names can reduce the number of available files and folders in the root folder. (Such is the case with MP3 song titles) This is due to a Windows FAT16 formatting limitation. SOLUTION: REFORMAT THE MP3 FILE SYSTEM IN FAT32. This should theoretically increase the maximum number of files/folders to 65,536 and thereby eliminate this type of problem.

All Tablets

Why can’t I connect to the internet in my Tablet? It is Wi-Fi enabled.

You need to have an active Wi-Fi connection for the Tablet to connect to internet.

All Televisions

Where can I purchase a Remote control for my Television?

Remote control can be purchased for $15 (inc shipping) from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, full mailing address, phone number with area code, model number of the unit and part required.

PLED5529A-B

How do I increase the volume level of my TV?

You may increase the volume level by performing a simple software upgrade. Click on the following link to download the software and the upgrading procedure http://www.curtisint.com/html/custservice/manuals/PRO_PLED5529A-B_SW.UPDATE.ZIP

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